As a leading investment banking firm serving the health care and senior living sectors, Lancaster Pollard has earned a reputation for delivering cutting edge financial advice and low-cost capital funding to meet our clients' strategic and growth needs. The firm’s growth and expertise have earned the organization recognition as one of Columbus Business First’s Fast 50 – an award presented to the 50 fastest-growing companies in the region. The firm won an Ernst & Young Entrepreneur Of The Year Award 2006 in the service category in recognition of its strategic direction, work environment and growth. Headquartered in Columbus, Ohio, the firm has regional offices in Atlanta, Austin, Denver, Kansas City, Los Angeles and New York.

This position will be responsible for configuring, monitoring and maintaining computer systems and networks; assisting users through a series of actions, either face to face or over the telephone; troubleshooting system and network; hardware diagnosis and minor repair/replacement; providing technical support, including assistance with procedures or documentation; support systems and users through the use of network applications; support existing and new applications; new user setup (equipment, permissions, software installation, etc.); prioritizing and managing several open cases at one time; testing and evaluating new technology.

The ideal candidate would possess the following core characteristics:

• Undergraduate degree in computer science or equivalent education, training, or experience
• Two to three years experience supporting networked users with demonstrated troubleshooting experience
• Extensive MS Office support
• Supporting remote users
• Knowledge & Skills in the following areas:
  o Windows operating systems support, specifically XP, 2000, 2003
  o Providing end users with application support, specifically MS Office 2003/2007,
  o Providing end users with network support, specifically issues involving network resources, connectivity, VPN/Terminal Services
  o Various system backup concepts and practices
• Excellent ability to set priorities, multi-task, and work in a fast-paced, entrepreneurial environment
• Excellent written and oral communications skills
• Knowledge of database architecture and management (MS SQL, Access)
• Experience with business hardware (scanners, copiers, printers), and business systems and applications (CRM tools, Windows RDP, Backup Exec)
• Strong attention to detail and follow-up
• Service-oriented individual with problem solving disposition

Compensation is commensurate with experience. The position also offers excellent benefits and an opportunity to work in a fast-paced, high-growth environment. We are a nonsmoking company and an equal opportunity employer. Local applicants only please.

For consideration, please submit a resume with cover letter and salary requirements referencing job code ITSPT-10 to hr@lancasterpollard.com.

No phone calls or agencies please.